Customer Service

I knew virtually nothing about scooters but was shopping for one for my son in college. I had contacted many places and still had no clue. When I called a2b scooters, I got great service. I believe his name was Jeff, told me about the different types and what would work best for my son. He saved me money on shipping even though I needed it asap. What a great company and even better customer service. You can't go wrong buying from them!! This is a company you can trust.

- Susan, Tampa, FL

CUSTOMER SERVICE

Please call us toll-free at 1-866-333-8686 to speak with a scooter specialist if you need any help at all picking out the best electric scooter or electric bike for your unique needs and situation. Or if you simply would like to order.

You may also contact us by email at info@a2bscooters.com

We sincerely look forward to hearing from you!

WARRANTY CANCELLATION RETURNS ORDERING SHIPPING LIABILITY

WARRANTY

What kind of warranty do I get with my scooter?
The length and terms of the warranty vary between manufacturers. Most manufacturer warranties are from 30 to 90 days. If there is a manufacturer's defect, it will be repaired under the terms of the specific manufacturer's warranty which is included with all scooters. Again the terms differ by manufacturer but if it is determined that the defect is in no way caused by misuse or abuse from the customer, the manufacturer will replace the damaged part free of charge. If the scooter needs to be sent back to the manufacturer for repair, the customer will be responsible for the cost of shipping while the manufacturer will be responsible for cost of parts and labor.

CANCELLATION POLICY

Can I cancel my order?

All sales are final. Please be sure about your purchase before following through with your order. With that said, if we receive your cancellation request before processing your order we will do our best to accomodate your request. Again it must be noted all sales are final and there is no guarantee that we will be able to do this for you. In the event it is possible to cancel your order, a 5% fee will be applied to cover the credit card processing fee.

After an order has been shipped, it is still possible to return your order under the terms of our return policy (see below for details). When your order arrives, we recommend refusing the delivery to avoid having to pay the return shipping costs. However, all other applicable fees detailed in our return policy will apply.

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RETURN POLICY

What if I find my scooter to be damaged or defective when I get it?

We carry only scooters from reputable quality manufacters, but even under the best circumstances, products may arrive with defect or shipping damage.

Please inspect your scooter thoroughly immediately after receiving it. Your scooter may be eligible for return within 7 days of receipt if it is determined by A2B Scooters that the scooter was damaged in the intial shipping or has a manufacturer's defect.

A2B Scooters must authorize all returns BEFORE they are sent. Please send an email within 7 days to info@a2bscooters.com to receive the required pre-authorization. Once we authorize a return we will email you back with your Return Merchandise Authorization number(RMA), the return mailing address and further instructions. Again, all returns must be pre-authorized without exception.

All scooters must also be shipped back in the original box. The box must contain all the original packaging, accessories, manuals, instructions, warranties, a copy of the invoice and all other original materials. The scooter will be sent back to the manufacturer at the customer's expense and there may be a restocking fee up to 25% depending on the manufacturer.

Can I return my scooter even if it's not damaged or defective?

A scooter may be returned within 7 days of receipt only if it has not been used at all. NO used scooters are eligible for return. All scooters as described above must be sent back in their original box with all the original content. The customer will be responsible for all shipping and handling charges as well as a 25% restocking fee.

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ORDERING

What kind of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, Diner's Club as well as PayPal. You will be informed immediately if your credit card is declined. Orders that have not been authorized will not be processed.

We also accept money orders, cashier's checks, cash wires and personal checks. Orders will shipped after we receive payment. In the case of personal checks, your scooter will be shipped to you once your check has cleared.

All such payments should be mailed to:
A2B Scooters
4206 Ashworth Ave N
Seattle, WA 98103

If you have any further questions regarding ordering through these means or about a cash wire, please call us toll free at 1-866-333-8686.

Is my credit card information safe when ordering from A2B scooters?

Yes. We consider the privacy and safety of your personal informarion one of our top priorities.
Please see our privacy policy for a more detailed explanation.

Do I need to pay tax?

A2B Scooters does not charge any tax on any of our scooters unless the scooter is going to a WA shipping address. All deliveries with a WA state shipping address are required by law to pay an 8.8% WA state sales tax. If you are a WA state resident and the scooter is going to be shipped to a state other than WA, you are not required to pay the 8.8% WA sales tax.

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SHIPPING

Our General Shipping Policies

Once you place an order we will send you an email with the tracking information within 2 business days of shipment. All our deliveries including our free shipping uses only reputable carriers. We typically ship with UPS, FedEx and DHL. We do not deliver to PO Boxes, APO's or FPO's. It should also be noted that some items may be shipped separately.

How soon does my order leave the warehouse?

Your order will typically leave from the warehouse within 48 business hours of processing your order. This does not include weekends or holidays.

How long will it take once the scooter leaves the warehouse?

The time it takes for your scooter to arrive once it leaves the warehouse will depend on where you live. Please consult with the transit map below to approximate when it will arrive when using our promotional FREE SHIPPING. Please note this transit time refers to business days only and does not include weekends or holidays.

Can I get my scooter shipped express delivery?